1. Cancellations

You may request to cancel your order within 8 hours of purchase.

After 8 hours, your order may have entered production and may no longer be eligible for cancellation, subject to applicable law.

Please contact us as soon as possible if you want to cancel an order.

2. Returns

Returns are allowed.

If the return is due to an issue caused by the Collector, such as a change of mind, incorrect information or incorrect measurements provided by the Collector, the Collector is responsible for the return shipping cost.

If the issue is caused by BROTHERSLAWEE, we will handle the appropriate return or replacement arrangements.

3. Refunds

Approved refunds are made to the original payment method where possible.

Where a return or cancellation is attributable to the Collector, applicable non-refundable payment-processing fees may be deducted from the refund where permitted by law.

Our payment-processing services currently charge approximately 7% per order.

If a refund is required because of an error caused by BROTHERSLAWEE, we will bear the applicable payment-processing cost.

4. Wrong or Defective Pieces

If you receive the wrong piece or there is a genuine production defect, please contact us as soon as possible.

We will review the issue and, where the error is confirmed to be ours, provide an appropriate solution, which may include repair, replacement or refund.

5. Size & Measurements

The size ordered is the size delivered.

After purchase, BROTHERSLAWEE may contact you to confirm precise measurements before production.

Collectors are responsible for providing accurate measurements and information.

If a fit issue results from incorrect measurements provided by the Collector, it will not automatically be considered a production error.

6. Custom Pieces

Customised and commissioned pieces are created specifically through the BROTHERSLAWEE creative process.

Because of their nature, customised pieces may not be eligible for cancellation, return or exchange once production has started, except where required by applicable law or where the issue is caused by BROTHERSLAWEE.

The creative designs, concepts, patterns and intellectual property behind customised pieces remain the property of BROTHERSLAWEE unless otherwise agreed in writing.

7. Return Condition

Returned pieces should be in the condition in which they were received, except where the return concerns a defect or error caused by BROTHERSLAWEE.

8. Customs & International Returns

For international returns, customs duties, taxes or other charges may apply.

Where a return is caused by the Collector, these costs are the Collector’s responsibility.

9. How to Request a Return or Refund

Please contact us through the Contact page and provide:

• Your order number
• Your name
• The piece purchased
• The reason for your request
• Photos or other information where relevant

We will review your request and let you know the next steps.

10. Applicable Law

Nothing in this policy removes any consumer rights that cannot legally be excluded.

11. Contact

For cancellation, return or refund questions, please use our Contact page.